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Shipping

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PLEASE NOTE END OF YEAR ORDER CUT_OFF TIMES FOR EACH STATE

Shipping Guide

All product prices include free shipping to your door.
This will now include ‘Bulky’ items such as mattresses, bed frames etc, which previously incurred an extra delivery charge.
However, we advise that we are unable to ship products to TAS, WA and NT.

Please make sure that your address details are correct to avoid any delays.
In some circumstances it may be beneficial to have goods delivered to your workplace if there is a chance you might not be home to take delivery.
If this option is used please provide as much detail as possible. For example, if delivered to a high-rise office block we will need:-

  • your name,
  • name of company
  • address
  • floor level

Orders are generally shipped from the distribution centre the next day after full payment is received.

We use three couriers to provide the most efficient delivery service with the most reasonable price and quickest service.

Australia post

Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

The below table is for your reference to Australia Post’s expected delivery time.

Sending parcels within the same state
Service Posted for delivery Delivery by (business day after posting)
Regular parcel Within metropolitan areas of capital cities,
or within the same city or town or environs
3-4 days
Between a metropolitan area of a capital city and
country locations
3-4 days
Between country locations 4-5 days
Sending parcels to other states
Service Posted for delivery Delivery by (business day after posting)
Regular parcel Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide
3-5 days
(between metropolitanareas)
Melbourne / Brisbane;
Melbourne / Tasmania;
4-8 days
(between metropolitan areas)
To other interstate locations Please ask at your local

 

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides a fast reliable courier distribution service across Australia.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched width Fastway,please visit http://www.fastway.com.au and use the given tracking number.

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address
If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

Undeliverable Postcodes

WE DO NOT SHIP PRODUCTS TO WA OR NT.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there may still be a few postcodes that are undeliverable for some SKUs.
Orders with no shipment service will be cancelled and your payment refunded.

All items

State Postcode Suburb
SA 5701 WOOLUNDUNGA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY

Bulky items

State Postcode
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421, 4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
TAS 7151
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